Jimmy Holloran talks with Stacey Kacek, OnePlus Systems CEO. They discuss her early career as an engineer at Motorola, her transition into leadership, and her perspective on being a CEO. Along the way, they cover key influences in her life, lessons learned, and as well as advice for aspiring CEOs.

Jim recently got massively over-billed by Hertz, prompting a discussion about what happens to customers when process automation goes off the rails. Ryan Milligan jumps in with a Zappos story that will warm your heart.